VoIP network Analysis using OBSERVER® Analyzer

This 2 day course is geared to teach students solid, VOIP network management and troubleshooting skills using the Observer® network analyzer. This class provides an in-depth understanding of network and protocol architecture for real-time voice and video transmission over data networks. Students will understand common VoIP issues and solutions, including assessment, performance analysis, and problem resolution. Through a combination of lecture and hands-on exercises, students learn practical methods for analyzing voice and video communication over an IP-based network.

Objective:

This course combines both lecture and labs to focus on VoIP architecture, protocols, troubleshooting, and analysis. This course provides the student with a solid foundation of VoIP concepts and an awareness of common VoIP issues, Quality of Service measurement, Scoring of voice calls and solutions to common VoIP problems.

Course Agenda

- Understanding VoIP

- VoIP History

- VoIP Processes

- Anatomy of a Call

- Types of Latency

- Understanding Delay

- VoIP Terms

- Types of Jitter

- Call Quality Scoring

- Bursts and Gaps

- QOS / TOS / DSCP

- CODECs

- Compression Techniques

- Call Setp

- RTP (Real Time Protocol)

- RTCP (Real Time Control Protocol)

- H.263 Video

- VoIP Signaling Protocols

- H.323

- Cisco Skinny (SCCP)

- SIP

- MGCP

- Bandwidth Requirements

- Implementing VoIP

- Points of Network Visibility

- Monitoring VoIP Health

- Troubleshooting VoIP

- VoIP Best Practices

- Reassembling Voice Streams